Terms and Conditions UK

Terms of Website Use
This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the trueskincare.co.uk website (the " TRUE Skincare site" or the “Site”) whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the Site.
By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.
TRUE Skincare reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of trueskincare.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Loyalty Rewards Scheme

Our rewards programme has been designed to reward you for your loyalty when shopping our products through trueskincare.co.uk only through a points system, details of which can be found below:

For every £1 (GBP) you spend on our UK website, you earn 5 points, which equates to a value of £0.25p (GBP). 

Once you accumulate 500 points, you can claim £5 (GBP) off your chosen purchase at trueskincare.co.uk 

You can also earn additional points through the following:

Sign up to the TRUE Rewards 100 points
Follow us @true_skincare Instagram 50 points
Like a post on TrueSkincareOfficial Facebook 50 points
Birthday Rewards 200 points

A maximum and minimum redemption per order is £5 (500 points)

There is no expiration date on points accumulated. Points cannot be transferred to other accounts and can only be used by the customer associated with the account. Points cannot be transferred to trueskincare.com (USD) unless otherwise agreed, in writing with by True Skincare Limited. Should you wish to transfer your points, please contact info@trueskincare.co.uk

Points may be used by our customer service team as compensation or gestures of good will. True Skincare Limited may also offer additional points as promotion activity from time to time. True Skincare Limited may change how points are earned at its discretion.

The corresponding loyalty points will be automatically deducted from your account if a refund is issued.

Refer a Friend Scheme
If you refer a friend to trueskincare.co.uk, both you and the person you have referred will both receive £5 off a purchase at trueskincare.co.uk when purchasing a minimum of £20 on both individual orders (excluding shipping fees). You can refer as many friends as you like, however the referrer will only receive the discount once the referred has purchased an order with a minimum order value of £20 via our website (www.trueskincare.co.uk).

Speak to an Expert Consultations
When booking a video consultation with our Skin Specialists, a £10 booking deposit is charged at checkout. This deposit is redeemable against purchases through a code which will be sent to you by our Skin Specialist after your consultation. This deposit is non-refundable should you cancel the appointment. Should True Skincare Limited be required to cancel your appointment, a full refund will be issued or a new date offered.

We use Google Meets as our video platform. Please ensure you have access to this application on whatever device you will be accessing your consultation from.

Cancellation and late shows policy: We understand last minute circumstances occur, we would appreciate it if you could kindly let us know as soon as possible if you need to cancel or reschedule your appointment by contacting info@trueskincare.co.uk or using the Contact Us form. True Skincare Limited has the right to deny or accept rescheduling at its discretion. 

We will wait a maximum of 5 minutes if you are running late until we reschedule your appointment.

No-shows: We understand unforeseen circumstances occur, If you do not show up for your appointment, we will send you an email for the opportunity to re-schedule. We do not allow refunds for no-shows and you can only re-schedule a maximum of 2 times.

Telephone consultations: We will use the number provided in your booking form. We will try to call you twice and wait a maximum of 5 minutes before we are to cancel/reschedule your appointment.

Telephone number: We only call the telephone number provided for two reasons 1) If you have requested for a telephone consultation 2) If you have not shown up for your appointment we may give you a call to check if you are still available for your consultation. 

Disclaimer: We are not dermatologists or doctors, we provide a skin advice service to help identify skin types and help select True Skincare products that may work best for your skin. We are unable to provide any diagnosis or prescription medications. Please always consult your doctor/dermatologist for any emergency or medical advice.

Links from Our Site
This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean we have any association with the linked website and we have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.
Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.

Privacy Policy
Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.

This contract shall be concluded in English.

trueskincare.co.uk takes every care possible to ensure that product descriptions, imagery, product claims and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, TRUE Skincare does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however if product, treatment, location, certification updates have been made since last update on trueskincare.co.uk some variations may occur in, although not limited to size, price, description, product results, design, packaging and availability. TRUE Skincare will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Our Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and other members of our company expressly exclude:
- all conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity;
- any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business:
- loss of profits or contracts;
- loss of anticipated savings:
- loss of data:
- loss of goodwill;
- wasted management or office time;
- and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Registration, Personal Data and Online Shopping Partners
You guarantee that the personal information which you provide when you register on trueskincare.co.uk is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information. If you do not agree to your data being held by TRUE Skincare, please do not register with us.

trueskincare.co.uk and its entire content belong to TRUE Skincare and its affiliates where applicable, including copyright in all of the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site. It also includes trademarks in our name and logos. These are protected by copyright laws and treaties. All such rights are reserved.trueskincare.co.uk allows you to download to a local hard disk and print extracts from this site for personal use only. Reproduction of part or all of the contents in any form is forbidden, unless for personal use. If you require use of any of this content for any purpose outside of those set out above (including framing the site) we ask that you contact TRUE Skincare to obtain permission. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

Privacy Policy
Your privacy is important to us, please read our Privacy Policy.

Viruses, Hacking and other Offences
You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our site will immediately cease. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.

Complaints and Disputes
If you wish to complain about any matter please contact us on the following email address info@trueskincare.co.uk
Your use of this Website shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.

If you submit a review, you grant TRUE Skincare Limited a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant TRUE Skincare Limited and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to TRUE Skincare, including the execution of deeds and documents, at the request of TRUE Skincare Limited. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to TRUE Skincare Limited; The content and material is accurate; Use of the content and material you supply does not breach any applicable TRUE Skincare guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). To provide an informative service, only reviews relating directly to a product will be published. You agree to indemnify TRUE Skincare for all claims brought by a third party against TRUE Skincare arising out of or in connection with a breach of any of these warranties.

Terms & Conditions of Promotions


General Discount Promotions
Relevant offer code must be used at checkout to qualify where applicable. Offers may be valid for a limited time only, whilst stocks last. TRUE Skincare reserves the right to end a promotion at any time at its discretion. Not to be used in conjunction with any other offer, including 10% "Welcome" offer.

10% Welcome Promotion
10% discount applied to basket value when successfully entering welcome code at checkout prior to completing purchase. Discount cannot be applied retrospectively. Not to be used in conjunction with any other offer. One use per customer. Offer valid on www.trueskincare.co.uk only. This discount code cannot be used against Gift Cards, Gift Sets, Bundles, Skin Consultation Booking Deposits or Truly Upcycled products.

Accepting these terms and conditions
Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act negligently in any of the responsibilities specified in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to trueskincare.co.uk and our partners. You acknowledge and agree that these Terms and Conditions, (including our Privacy Policy) constitute the complete and exclusive agreement between us concerning your use of trueskincare.co.uk.
If you have any questions regarding these Terms and Conditions, please contact us: info@trueskincare.co.uk