FAQ

Are TRUE products certified organic?
All TRUE products use organically grown ingredients and have been COSMOS certified organic by the Soil Association.

Do TRUE products contain parabens or synthetic chemicals?
No. TRUE products are 100% natural and do not contain any parabens or synthetic chemicals.

Are TRUE products suitable for vegans?
All of our products are suitable for vegans.

Are TRUE products tested on animals?
No. We have never, and will never, test on animals. We are proud to be Leaping Bunny approved by Cruelty Free International.

Do any of the TRUE products contain palm oil?
No, none of our products contain palm oil.

Can I recycle TRUE product packaging?
We use glass and card wherever possible. Please do recycle our bottles, droppers, cartons and gift boxes. All of our card is FSC certified. For some stockists, we are required to cellowrap our products, however we only use Natureflex cellophane, which is 100% compostable. Please help us save our planet by recycling our packing.

Where can I purchase TRUE products?
You can now purchase the range online at Holland and Barrett or from selected Holland and Barrett stores across the UK and Ireland. You can also purchase the range from Ocado and from our website.

Are TRUE products suitable for sensitive skin?
All of our products are 100% natural and certified organic and do not contain any synthetic chemicals or parabens. Although our products are gentle, if you suffer from severe sensitivity or skin disorders, we recommend you consult your doctor or dermatologist and/or conduct a patch test.

Do you use essential oils in your formulations?
Yes, our products do contain carefully selected essentials oils to help the skin and mind, however the concentrations of these are very low (less than 1.5%).

Why are TRUE products so affordable?
We believe that beauty should be inclusive, not exclusive which is why we've made a conscious decision to reduce our profits so that you can benefit from premium, yet accessible natural and organic skincare.

Do you offer samples?
Unfortunately due to the volume of sample requests we receive, we are unable to send samples upon request.

How do I become a TRUE stockist?
Interested in stocking TRUE? Please email info@trueskincare.co.uk or complete our "Contact Us" form and someone will respond within 72 hours.

Charity Requests
Although we would love to help with each and every cause, unfortunately due to our existing commitments, the size of our business and the volume of requests we receive, we aren’t able to contribute to individual cases at this time.

Any other questions?
If you can't find what you're looking for here, please don't hesitate to get in touch by contacting us via our "Contact Us" form, or by emailing info@trueskincare.co.uk and someone will get back to you within 72 hours.