Delivery & Returns Policy

Delivery

Standard Delivery £2.50 - 3-5 working days via Royal Mail

For guaranteed delivery before Christmas, next day delivery orders must be placed by 18th December 2018

For free standard delivery on orders £30 or over, use code FREESHIPPING at checkout

Next Day Delivery £8.00 - Order by 2pm the day before to qualify for next day delivery via Royal Mail. A signature may be required upon delivery.

For guaranteed delivery before Christmas, next day delivery orders must be placed by 20th December 2018

For free next day delivery on orders £60 or over, use code NEXTDAY at checkout

International Delivery £12.00 - Please allow up to 10 working days for items to be delivered. A signature may be required at time of delivery. Our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.

Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Refunds

If you receive an item which is damaged or if there is a problem with the product, please email us at info@trueskincare.co.uk with your order number.